FAQ

No — you're welcome to check out as a guest. Creating an account just makes it easier to track past orders and check order status without digging up a confirmation email.

We accept all major credit and debit cards through our secure checkout.

Contact us as soon as possible. We can usually make changes before an order ships, but once it's out for delivery we're not able to intercept it — you're welcome to request a return instead.

Reach out right away and we'll do our best to update it before the order ships. Once a package has shipped, we're unable to redirect it.

Not at this time, but it's something we may add in the future.

We currently ship to addresses within the United States only. We don't ship internationally at this time.

Yes — every order ships free, with no minimum purchase required.

Orders are processed within 1-3 business days (weekends and holidays not included). During busier periods, like around a sale, processing may take a little longer than usual.

You'll receive a shipment confirmation email with a tracking number as soon as your order leaves us. The tracking link becomes active within 24 hours.

Use the link in your shipment confirmation email, or visit our Track Order page for more guidance.

First, check with neighbors and around your property, since carriers occasionally mark a package delivered slightly before it physically arrives. If it still hasn't turned up after a day, contact us and we'll help sort it out.

We offer 30-day hassle-free returns. You have 30 days from delivery to request a return. Items must be unworn or unused, with tags attached, and in their original packaging.

Yes. We accept exchanges on items that are unworn or unused and in the same condition you received them, within 30 days of delivery.

Email us with your order number and what you'd like to return or exchange, and we'll send instructions on how and where to send it back. Please don't send items back before reaching out — returns sent without first requesting one won't be accepted.

See our Refund Policy for the current details on return shipping costs.

Once we've received and inspected your return, we'll let you know if it's approved. Approved refunds go back to your original payment method — it can take your bank or card issuer some additional time to post it on their end.

Certain items — such as perishable goods, custom or personalized products, and gift cards — can't be returned. If you're not sure whether an item qualifies, just ask.

If you're unsure between two sizes or have a question about how a specific piece fits, reach out before ordering and we'll help you pick.

Follow the care instructions on the garment's label — they're specific to that item's fabric and construction.

It depends on the piece. Email us and we can let you know if a restock is expected.

Not at this time — Hanouti is currently an online-only shop.

We're based in Coconut Creek, Florida.

Email contact@hanoutishop.shop or call (215) 929-6025. We're happy to help.